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Customer Assistance
for
the Hearing
or
Speech Impaired (TDD)
To assist customers who have hearing difficulties, Chevrolet has installed
special TDD (Telecommunication Devices
for
the
Deaf) equipment at
its
Customer Assistance Center. Any hearing
or
speech impaired customer who
has access to a TDD or a conventional teletypewriter (TTY) can
communicate with Chevrolet by dialing:
1
-800-TDD-CHEV
(1-800-833-2438). (TDD users in Canada can dial 1-800-263-3830.)
GM Participation in
666
AUTO
LINE
-
Alternative Dispute Resolution Program
*
*This program may not be available
in
all states, depending on state law.
Canadian owners refer
to
your Warranty and Owner Assistance Information
booklet. General Motors reserves the right to change eligibility limitations
and/or
to
discontinue its participation
in
this program.
Both Chevrolet and your Chevrolet dealer are committed
to
making sure
you are completely satisfied with your new vehicle. Our experience has
shown that, if
a
situation arises where
you
feel your concern has
not
been
adequately addressed, the Customer Satisfaction Procedure described earlier
in
this section is very successful.
There may be instances where an impartial third-party can assist in arriving
at a solution to a disagreement regarding vehicle repairs or interpretation
of
the New Vehicle Limited Warranty.
To
assist
in
resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program administered by the Better
Business Bureau system to settle disputes between customers and
automobile manufacturers. This program is available free of charge to
customers who currently own or lease a
GM
vehicle.
If you are not satisfied after following the Customer Satisfaction Procedure,
you may contact the BBB using the toll-free telephone number,
or
write
them at
the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200
Wilson Boulevard
Suite 800
Arlington, VA
22203
Telephone:
1-800-955-5
100
8-3