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Customer Satisfaction Procedure
Buick dealers have the facilities, trained technicians and
up-to-date information to promptly address any
concerns
you
may have. However, if
a
concern has
not
been resolved to your complete satisfaction, take the
following steps:
STEP
ONE
--
Discuss your concern with a member
of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the Sales, Service or Parts
Manager, contact the owner of
the
dealership or the
General Manager.
8-2