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STEP THREE — Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third
party arbiter, and may include an
informal hearing before the arbiter.
The program is designed so
that the entire dispute settlement
process, from the time you file
your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685,
or call the General Motors
Customer Communication Centre,
1-800-263-3777 (English),
1-800-263-7854 (French), or write to:
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Online Owner Center
(United States only)
The Owner Center is a resource
for your GM ownership needs.
Specific vehicle information can be
found in one place.
The Online Owner Center allows
you to:
• Get e-mail service reminders.
• Access information about
your specific vehicle, including
tips and videos and an electronic
version of this owner manual.
• Keep track of your vehicle’s
service history and maintenance
schedule.
• Find GM dealers/retailers for
service nationwide.
• Receive special promotions and
privileges only available to
members.
Refer to MyGMLink.com on the web
for updated information and to
register your vehicle.
Customer Information 12-3