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Controls in detail
Useful features
For more details concerning the Tele Aid
system, please visit www.mbusa.com and
use your ID and password (sent to you
separately) to learn more (USA only).
Call priority
If other service calls such as a Roadside
Assistance call or Information call are ac-
tive, an Emergency call is still possible. In
this case, the Emergency call will take pri-
ority and override all other active calls.
i
The indicator lamp in the Information
button ¡ remains illuminated in red for
approximately 10 seconds during the system
self-check after switching on ignition (together
with the SOS button and the Roadside
Assistance button •).
See “System self-check” (
୴ page 263) when the
indicator lamp does not come on in red or stays
on longer than approximately 10 seconds.
If the indicator lamp in the Information
button ¡ is flashing continuously and there
was no voice connection to the Response Center
established, then the Tele Aid system could not
initiate an Information call (e.g. the relevant cel-
lular phone network is not available). The
message
Call failed
appears in the multi-
function display.
Information calls can be terminated using the
button
t on the multifunction steering
wheel or the respective button for ending a tele-
phone call on the audio system or COMAND*
head unit.
!
If the indicator lamps do not start flashing
after pressing one of the buttons or remain illu-
minated (in red) at any time, the Tele Aid system
has detected a malfunction or the service is not
currently active, and may not initiate a call. Visit
your Mercedes-Benz Center and have the
system checked or contact the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada) as soon as possi-
ble.
i
The indicator lamp in the respective button
flashes until the call is concluded. Calls can only
be terminated by a Response Center or Custom-
er Assistance Center representative, except
Roadside Assistance and Information calls,
which can also be terminated by pressing the
t button on the multifunction steering wheel
or the respective button for ending a telephone
call on the audio system or COMAND* head unit.
!
If the indicator lamp continues to flash or
the system does not reset, contact the Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada), or Mercedes-Benz
Customer Assistance at 1-800-FOR-MERCedes
(1-800-367-6372) in the USA or Customer
Service at 1-800-387-0100 in Canada.