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11
Introduction
Operator’s Manual
Important notice for California
retail buyers and lessees of
Mercedes-Benz automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to
fix one or more substantial defects or mal-
functions in the vehicle that are covered by
its express warranty after a reasonable
number of repair attempts. During the
period of 18 months from original delivery
of the vehicle or the accumulation of
18000 miles (approximately 29000 km)
on the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for a retail buyer or
lessee if one or more of the following
occurs:
(1) the same substantial defect or
malfunction results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is driven, that
defect or malfunction has been subject
to repair two or more times, and you
have directly notified Mercedes-Benz
USA, LLC in writing of the need for its
repair,
(2) the same substantial defect or mal-
function of a less serious nature than
category (1) has been subject to
repair four or more times and you have
directly notified us in writing of the
need for its repair, or
(3) the vehicle is out of service by reason
of repair of the same or different
substantial defects or malfunctions for
a cumulative total of more than
30 calendar days.
Written notification should not be sent to a
dealer, it should be addressed to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350