36 Service approach Q1860-90918
Regulatory information
For regulatory information and requirements, FCC regulations, and declaration of conformity,
please see the start guide.
For environmental product stewardship program information, please see the use guide.
Service approach
Repair of the printer normally begins with a three-step process:
1 Isolate the problem to the major system (the host computer, the network and/or server, or the
printer).
2 Determine whether the problem is located in the print engine or an accessory device.
3 Troubleshoot the problem using the troubleshooting information in chapter 7.
Once a faulty part is located, repair is usually accomplished by assembly-level replacement of
field replaceable units (FRUs). Some mechanical assemblies can be repaired at the
subassembly level. Hewlett-Packard does not support replacement of components on the printed
circuit assemblies.
Parts and supplies
Information about ordering
Chapter 8 of this manual contains field replacement unit (FRU) and replacement part numbers.
Replacement parts can be ordered from the HP Customer Support (HPCS) organization.
Chapter 8 of this manual also contains information about products specifically designed for this
printer. Order accessories from HPCS.
Note See "Worldwide service and support offices" on page 38 to find information for a local HP office
in the appropriate region.
HPCS phone listings
HPCS (for U.S.)
(1) (800) 752-0900
HPCS (for Canada)
(1) (800) 387-3867
HPCS (for Europe)
(49 7031) 142253
Exchange program
HP might offer remanufactured assemblies for parts. These can be ordered through HPCS.
Warranty
For warranty information and requirements, see the start guide.
Limited warranty for the print cartridge
For print cartridge warranty information, see the start guide.
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