Q1860-90918 Chapter 2 Service approach 37
Service and support
World Wide Web
Print drivers, updated HP MFP firmware, and product and support information can be obtained
from the following URLs:
U.S., http://www.hp.com/support/lj5100
Europe, http://www.hp.com/support/lj5100
China, ftp://www.hp.com.cn/support/lj5100
Japan, ftp://www.jpn.hp.com/support/lj5100
Korea, http://www.hp.co.kr/support/lj5100
Taiwan, http://www.hp.com.tw/support/lj5100, or the local driver website, http://
www.dds.com.tw
HP support assistant CD-ROM
This support tool offers a comprehensive online information system designed to provide
technical and product information about Hewlett-Packard products. To subscribe to this quarterly
service in the U.S. or Canada, call (1) (800) 457-1762. In Hong Kong SAR, Indonesia, Malaysia,
or Singapore, call Mentor Media at (65) 740-4477.
HP-authorized resellers and support
To locate HP-authorized resellers and support, call (1) (800) 243-9816 in the U.S. or
(1) (800) 387-3867 in Canada. See "Worldwide service and support offices" on page 38 for
areas outside of North America.
HP service agreements
Call (1) (800) 743-8305 in the U.S. or (1) (800) 268-1221 in Canada.
HP PartnerCare
You can use the following information to contact HP PartnerCare:
PartnerShip Web. http://www.partner.americas.hp.com
e-mail at websupport@mnl.com
Connect Online. http://www.connect-online.hp.com
e-mail at PTS, INFOLINE (HP-Germany, exgen1)
Asia-Pacific countries/regions. http://partnercare.asiapac.hp.com/
Canada Partner. http://www.canada.hp.com
Latin America. http://www.conecta.latinamerica.hp.com
e-mail at SUPPORT-TEAM,LAR (HP-Miami, exgen1)
www.GovTechMedia.com
