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Mediation/Arbitration Program
(Canada Only)
In those cases where you continue to feel that the
efforts by Ford and the dealer to resolve a
factory-related vehicle service concern have been
unsatisfactory, Ford of Canada participates in an
impartial third party mediation/arbitration program
administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
The CAMVAP program is a straight-forward and
relatively speedy alternative to resolve a
disagreement when all other efforts to produce a
settlement have failed. This procedure is without
cost to you and is designed to eliminate the need
for lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
Arbitrators conduct hearings at mutually convenient
times and places in an informal environment. These
impartial Arbitrators review the positions of the
parties, make decisions and, where appropriate,
render awards to resolve disputes. CAMVAP
decisions are fast, fair and final as the arbitrator’s
award is binding on both you and Ford of Canada.
CAMVAP services are available in all territories and
provinces, except Quebec. For more information,
without charge or obligation, call your CAMVAP
Provincial Administrator directly at 1-800-207-0685.
File:14fnhs8.ex
Update:Wed Jun 19 15:06:24 1996