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How does the Board Work?
The Board consists of:
❑
three consumer representatives
❑
a Ford or Lincoln/Mercury dealer
Consumer candidates for Board membership are
recruited and trained by an independent consulting
firm. Dealers are chosen because of their business
leadership qualities.
What the Board needs
To have your case reviewed you must complete the
application in the DSB brochure and mail it to the
address provided on the application form.
Your application is reviewed and, if it is determined
to be eligible, you will receive an acknowledgment
indicating:
❑
the file number assigned to your application
❑
the toll-free phone number of the DSB’s
independent administrator
Your dealership and a Ford Motor Company
representative are asked to submit statements at this
time.
To review your case properly, the Board needs the
following information:
❑
legible copies of all documents and maintenance
or repair orders relevant to the case
❑
the year, make, model, and Vehicle
Identification Number (VIN) listed on your
vehicle ownership license
❑
the date of repair(s) and mileage at the time of
occurrence(s)
❑
the current mileage
❑
the name of the dealer who sold or serviced the
vehicle
❑
a brief description of your unresolved concern
File:14fnhs8.ex
Update:Wed Jun 19 15:06:24 1996