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Introduction
REPORTING SAFETY DEFECTS
̄ REPORTING SAFETY DEFECTS
In the 50 United States and Washington D.C.: If you believe that your vehicle has a defect, which could cause a crash or cause injury
or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying the man-
ufacturer.
If the NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles,
it may order a recall and remedy campaign. However, NHTSA cannot become involved in individual problems between you, your dealer,
and the manufacturer.
To contact NHTSA, you may either call the Auto Safety Hotline toll free at 1–888–327–4236 (TTY: 1-800-424-9153),
or go to http://www.safercar.gov; or write to: Administrator, NHTSA, 400 Seventh Street, SW., Washington DC 20590. You can also
obtain other information about motor vehicle safety from http://www.safercar.gov.
http://www.NHTSA.gov.
In Canada:
If you believe that your vehicle has a safety defect, you should contact the Customer Service Department immediately.
Canadian customers who wish to report a safety defect to the Canadian government should write to
Transport Canada, Motor Vehicle Defect Investigations and Recalls, 2780 Sheffield Road, Ottawa, Ontario K1B 3V9.