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Useful features
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Pull the plug of the small device out of
the 115V AC socket and plug it in again
after waiting a few minutes.
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Some small devices have a continuous
power rating of less than 150 W but a very
high switch-on current. Such devices will
not operate. When connecting such a
device, the socket will not provide power.
If LED 2 still does not come on, contact an
authorized Mercedes-Benz Center.
Tele Aid
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press the ¡ button
to perform the acquaintance call. Failure to
complete either of these steps may result
in a system that is not activated.
If you have any questions regarding
activation, please call the Response Center
at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at mbusa.com (USA only).
The “My Tele Aid” section will give you access
to account information, remote door unlock
and more.
The Tele Aid system is available if
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it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time.
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vehicle battery power is available
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the relevant cellular phone network and
GPS signals are available and pass the
information on to the Response Center.
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Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Response
Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
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Automatic and manual emergency
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Roadside Assistance
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Information
The Tele Aid system is operational providing
that the vehicle’s battery is charged, properly
connected, not damaged, and cellular and
GPS coverage is available. The Tele Aid
system utilizes the cellular network for
communication and the GPS (Global
Positioning System) satellites for vehicle
location. If either of these signals are
unavailable, the Tele Aid system may not
function and if this occurs, assistance must
be summoned by other means.
To adjust the speaker volume during a Tele
Aid call do the following:
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Press button æ or ç on the
multifunction steering wheel.
or
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Use the adjustment button on your
COMAND system.
Controls in detail
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