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Chapter 4 Maintenance & Repair Series 820 Instruction Manual
4-12 IM-82-C
Returning Equipment to the Factory
Factory Calibration—All Models
Sierra Instruments maintains a fully-equipped calibration laboratory. All
measuring and test equipment used in the calibration of Sierra transducers
are traceable to NIST Standards. Sierra is ISO-9001 registered and con-
forms to the requirements of ANSI/NCSL-Z540 and ISO/IEC Guide 25.
Instructions for Returning Your Instrument for Service
The following information will help you return your instrument to Sierra
Instruments' Factory Service Center and will ensure that your order is
processed promptly. Prices may vary depending on the flow range, type
of gas and operating pressure of your unit. To request detailed pricing con-
tact your local Sierra Instruments distributor or contact one of our offices
directly. Our expedite fees are: three-day turnaround 25%, two-day turn-
around 40%.
Please follow these easy steps to return your instrument for factory
service:
1. Obtain a Return Materials Authorization Form (RMA) with assigned
number from Sierra Instruments. You may obtain this from the
factory by calling (800) 866 0200 between 8:00 a.m. and 5:00 p.m.
PST Monday through Friday. You may also obtain this number via
e-mail by contacting service@sierrainstruments.com.
2. Once you have obtained an RMA number, complete the form (one
form can be used for multiple units). If you require service beyond
calibration, but do not know which service(s) will be required, de-
scribe the symptoms as accurately as possible on the RMA form.
Submit electronically or by fax to (831) 373-2414.
3. Pack your instrument carefully (bubble wrap or molded foam sug-
gested-NOT PEANUTS) and include a copy of the RMA form
(complete with Sierra supplied RMA number) with the unit(s).
4. Ship the unit(s) to the following address: