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Troubleshooting and Maintenance 8-7
Make sure that the telephone line is analog. Do not connect a modem to a
digital telephone line unless it is specifically designed for use with a digital
line.
Able to dial out but unable to make a proper connection
Make sure that the network you are trying to connect supports the
Point-to-Point Protocol (PPP). Your ISP or network administrator can
verify this.
Make sure that your dialing location is correct.
Make sure that the phone number you are trying to reach is correct.
Modem connection is unreliable
Make sure that the telephone line is connected correctly.
Network Connection Problems
Make sure that the network card is compatible with your A701.
In the properties for your network card, make sure that you have correctly
configured the IP settings, and the addresses of your DNS servers and/or
WINS servers. Your network administrator can verify this.
If Network Connection is not listed as a connection method in the ActiveSync
dialog box when starting synchronization, wait a few minutes and try again.
Also, if synchronization does not start right away, the network is probably
busy, and it may take a minute for your A701 to connect to the network.
Verify with your network administrator that your user name and password
are correct.
Verify with your network administrator that the network you are trying to
connect to is available, to try to connect to it from another computer.