Filter
Top Products
13
If your device supports voice control, you can also drive more safely by using voice control to
control your navigation device.
Device not starting
In rare cases, your TomTom PRO navigation device may not start correctly or may stop respond-
ing to your taps.
First, check that the battery is charged. To charge the battery, connect your device to the car
charger. It can take up to 2 hours to fully charge the battery.
If this does not solve the problem, you can reset the device. To do this, press and hold the On/Off
button until your device begins to restart.
Charging your device
The battery in your TomTom PRO navigation device charges when you connect it to the car
charger or to your computer.
Important: You should plug the USB connector directly into a USB port on your computer and not
into a USB hub or USB port on a keyboard or monitor.
Sharing information with TomTom
When you first start navigating or perform a reset, your device asks for permission to collect some
information about your use of the navigation device. The information is stored on the device until
we retrieve it. We use it anonymously to improve our products and services. If you use LIVE ser-
vices, we will also use your location information to deliver the services to you.
You can change whether you share this information with us at any time by doing the following:
1. In the Main Menu, tap Settings.
2. Tap Me and my device.
3. Tap My information.
4. Tap No to stop sharing or tap Yes to start sharing.
Note: If you choose not to share this information, you will no longer receive LIVE services. This
is because LIVE services need to send the location of your device to TomTom in order to re-
ceive the traffic information related to where you are. The end date of your subscription remains
the same, even if you do not share this information with us.
Additional information
Only if you give us your permission, your navigation device will continuously collect information
and send it to TomTom at regular intervals. The information is also stored on your device until you
connect it to your PC, then the information is sent to TomTom and deleted from your device. The
information includes details that identify the navigation device, details about routes and locations,
your MyTomTom account name and information entered while you were using the navigation
device.