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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your retailer and to Saturn. Together we are
committed to providing our customers with
unparalleled service, before, during and after the
purchase of a Saturn vehicle, for total customer
satisfaction. We call this the Saturn Difference.
Normally, any concerns with the sales transaction
or the operation of your vehicle will be resolved
by your retailer’s sales or service departments.
If, for any reason, your ownership experience falls
below your expectations, we suggest you take
the following action:
STEP ONE: Contact the Retail Customer
Assistance Liaison. Any member of the retail
management team has the authority and the desire
to resolve your concerns. Normally, concerns
can be quickly resolved at this level.
STEP TWO: Should you need additional
assistance, in the U.S., contact the Saturn
Customer Assistance Center by calling
1-800-553-6000. In Canada, contact the
Saturn Customer Communication Centre at
1-800-263-1999. A Saturn Customer Assistance
Center team member will handle your call and
assist in providing product and warranty
information, the nearest retailer location, roadside
assistance, brochures, literature and discuss any
concerns you may have.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
• Vehicle Identification Number. This 17-digit
number can be found on the vehicle registration
or title, on the upper driver’s side corner of the
dash, or on your roadside assistance key card.
• The name of your selling and servicing retail
facility.
• Vehicle delivery date and present mileage.
• Your daytime and evening phone numbers.
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