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7.6 Connection Problems
Cable Connection Problems
Make sure that you have installed the correct version of ActiveSync on your
desktop computer. Install the version ActiveSync included with your Pocket
PC.
Make sure that your Pocket PC and your desktop computer are both turned
on before establishing the connection.
Make sure that the cable is securely plugged into the USB port on your
desktop computer. Connect the USB cable directly to your desktop
computer—do not run the cable through a USB hub.
Make sure that the USB connection is enabled in ActiveSync on your
desktop computer. If the USB connection is already enabled, disable the
USB connection, close the Connection Settings window and then reopen
and re-enable the USB connection.
Reset your Pocket PC before connecting the cable. (See section 7.1.)
Always disconnect your Pocket PC before you restart your desktop
computer.
Connect only one Pocket PC or personal digital assistant to your desktop
computer at a time.
Make sure that you do not have any other active connections. Tap
and
tap
Today. Tap or at the bottom of the screen and then tap Disconnect.
Infrared Connection Problems
Transfer only one file, or no more than 25 contact cards, at a time.
Position the IR ports so that they line up in a distance less than 20 cm (8
inches) but more than 5 cm (2 inches) apart.
Make sure that there are no obstacles between the two IR ports.
Adjust the room lighting. Some types of light interfere with IR
communications. Try moving to a different location or turning off some
lights.
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