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Useful features
189
The indicator lamp in the respective button
flashes until the call is concluded. Emergency
calls can only be terminated by a Response
Center or Customer Assistance Center rep-
resentative. All other calls can be terminated
by pressing button t on the multifunction
steering wheel or the respective button for
ending a telephone call on the COMAND sys-
tem headunit.
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When a Tele Aid call has been initiated,
the COMAND system audio is muted. The
mobile phone is no longer connected to the
headunit. If you must use this phone, we
recommend that you use it only with the
vehicle at a standstill in a safe location.
Destination Download to the COMAND
system
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The components and operating principles
of the COMAND system can be found in the
separate COMAND operating instructions.
Destination Download allows you access to a
database of over 10,000,000 points of inter-
est (POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination the address can be downloaded,
or can be provided with points of interests
near your location.
The Response Center can transmit destina-
tion data to the COMAND system during the
connection with the Roadside Assistance or
Customer Assistance Center.
The transmitted data can contain address
details for a Mercedes-Benz Center or POIs.
Route guidance
A prompt appears for confirmation if route
guidance to the address is to be started.
X
Select Yes using button ( or &.
X
Press button C to confirm.
The system starts the route calculation and
subsequently the route guidance to the
defined address.
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If you select No, you can save the address
in your address book.
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The destination download feature is avail-
able if the relevant mobile phone network
is available and data connection is possi-
ble.
Remote door unlock
In case you have locked your vehicle uninten-
tionally (e.g. SmartKey inside vehicle), and
the reserve SmartKey is not available:
X
Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
X
Then return to your vehicle at the time
arranged with the Response Center and
pull the trunk recessed handle for a mini-
mum of 20 seconds until the SOS button is
flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking fea-
ture.
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The remote door unlock feature is availa-
ble if the relevant cellular phone network is
available.
The SOS button will flash and the message
Connecting Call will appear in the mul-
tifunction display to indicate receipt of the
door unlock command.
Controls in detail
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