Filter
Top Products
Useful features
186
expected. In case of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Response Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Canada) as
soon as possible.
Emergency calls
An emergency call is initiated automatically
following an accident in which the Emergency
Tensioning Devices (ETDs) or air bags deploy.
An emergency call can also be initiated man-
ually.
Once the emergency call is in progress, the
indicator lamp in the SOS button will begin to
flash. The message Connecting Call
appears in the multifunction display and the
COMAND system is muted. When the con-
nection is established, the message Call
Connected appears in the multifunction dis-
play.
All information relevant to the emergency,
such as the location of the vehicle (deter-
mined by the GPS satellite location system),
vehicle model, identification number and
color are generated.
A voice connection between the Response
Center and the occupants of the vehicle will
be established automatically soon after the
emergency call has been initiated. The
Response Center will attempt to determine
more precisely the nature of the emergency
provided they can speak to an occupant of
the vehicle.
i
If no vehicle occupant responds, an
ambulance will be sent to the vehicle imme-
diately.
G
Warning!
If the indicator lamp in the SOS button is
flashing continuously and there was no
voice connection to the Response Center
established, then the Tele Aid system could
not initiate an emergency call (e.g. the rel-
evant cellular phone network is not availa-
ble).
The message Call Failed appears in the
multifunction display for approximately
10 seconds.
Should this occur, assistance must be sum-
moned by other means.
Initiating an emergency call manually
i
The “911” emergency call system is a
public service. Using it without due cause
is a criminal offense.
1
Cover
2
SOS button
X
Briefly press on cover 1 to open.
X
Press SOS button 2 briefly.
The indicator lamp in SOS button 2 will
flash until the emergency call is concluded.
X
Wait for a voice connection to the
Response Center.
X
Close cover 1 after the emergency call is
concluded.
Controls in detail