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the Tele Aid system could not initiate a
Roadside Assistance call (e.g. the relevant
cellular phone network is not available).
The message Call Failed appears in the
multifunction display.
X
Terminating calls: Press button t on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the COMAND system
headunit.
Information button
1
Information button ¡
X
Press and hold button ¡ for longer than
2 seconds.
A call to the Customer Assistance Center
will be initiated. The button ¡ will flash
while the call is in progress. The message
Connecting Call will appear in the mul-
tifunction display and the COMAND system
is muted.
When the connection is established, the mes-
sage Call Connected appears in the multi-
function display. The Tele Aid system will
transmit data generating the vehicle identifi-
cation number, model, color and location
(subject to availability of cellular and GPS sig-
nals).
i
The COMAND system display indicates
that a Tele Aid call is in progress. While the
call is connected you can change to the
navigation menu by pressing the NAV but-
ton on the COMAND system headunit. Spo-
ken commands are not available.
A voice connection between the Customer
Assistance Center representative and the
occupants of the vehicle will be established.
Information regarding the operation of your
vehicle, the nearest authorized Mercedes-
Benz Center or Mercedes-Benz USA products
and services is available to you.
For more details concerning the Tele Aid sys-
tem, please visit www.mbusa.com (USA
only), log in to “Owner’s Online” and visit the
“My Tele Aid” section to learn more.
i
If the indicator lamp in the Information
button ¡ is flashing continuously and
there was no voice connection to the
Response Center established, then the Tele
Aid system could not initiate an Information
call (e.g. the relevant cellular phone net-
work is not available). The message Call
Failed appears in the multifunction dis-
play.
X
Terminating calls: Press button t on
the multifunction steering wheel.
or
X
Press the respective button for ending a
telephone call on the COMAND system
headunit.
Call priority
If other service calls such as a Roadside
Assistance call or Information call are active,
an emergency call is still possible. In this
case, the emergency call will take priority and
override all other active calls.
Controls in detail