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Tele Aid
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed.
To ensure your system is activated and
operational, please press the ¡ button
to perform the acquaintance call. Failure to
complete either of these steps may result
in a system that is not activated.
If you have any questions regarding activa-
tion, please call the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at mbusa.com (USA only).
The “My Tele Aid” section will give you access
to account information, remote door unlock
and more.
The Tele Aid system is available if
R
it has been activated and is operational.
Activation requires a subscription for mon-
itoring services, connection and cellular air
time.
R
vehicle battery power is available
R
the relevant cellular phone network and
GPS signals are available and pass the
information on to the Response Center.
i
Location of the vehicle on a map is only
possible if the vehicle is able to receive sig-
nals from the GPS satellite network and
pass the information on to the Response
Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R
Automatic and manual emergency
R
Roadside Assistance
R
Information
The Tele Aid system is operational providing
that the vehicle’s battery is charged, properly
connected, not damaged, and cellular and
GPS coverage is available. The Tele Aid sys-
tem utilizes the cellular network for commu-
nication and the GPS (Global Positioning
System) satellites for vehicle location. If
either of these signals are unavailable, the
Tele Aid system may not function and if this
occurs, assistance must be summoned by
other means.
To adjust the speaker volume during a Tele
Aid call do the following:
X
Press button æ or ç on the multi-
function steering wheel.
or
X
Use the adjustment button on your
COMAND system headunit.
System self-test
The system performs a self-test after you
have switched on the ignition.
G
Warning!
If the indicator lamps in the SOS button, in
the Roadside Assistance button p and/
or in the Information button ¡ remain
illuminated constantly in red and/or the
message Tele Aid Inoperative is dis-
played in the multifunction display after the
system self-test, a malfunction in the sys-
tem has been detected.
If a malfunction is indicated as outlined
above, the system may not operate as
Controls in detail
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