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11
Introduction
Operator’s Manual
Important notice for California retail
buyers and lessees of Mercedes-Benz
automobiles
Under California law you may be entitled to
a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to
fix one or more substantial defects or
malfunctions in the vehicle that are
covered by its express warranty after a
reasonable number of repair attempts.
During the period of 18 months from
original delivery of the vehicle or the
accumulation of 18000 miles
(approximately 29000 km) on the
odometer of the vehicle, whichever occurs
first, a reasonable number of repair
attempts is presumed for a retail buyer or
lessee if one or more of the following
occurs:
(1) the same substantial defect or
malfunction results in a condition that
is likely to cause death or serious
bodily injury if the vehicle is driven, that
defect or malfunction has been subject
to repair two or more times, and you
have directly notified Mercedes-Benz
USA, LLC in writing of the need for its
repair,
(2) the same substantial defect or
malfunction of a less serious nature
than category (1) has been subject to
repair four or more times and you have
directly notified us in writing of the
need for its repair, or
(3) the vehicle is out of service by reason
of repair of the same or different
substantial defects or malfunctions for
a cumulative total of more than
30 calendar days.
Written notification should not be sent to a
dealer, it should be adressed to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350