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Cable and cradle connection problems
The following solutions may help if you encounter problems when connecting to your desktop
computer. Additional troubleshooting information is available in Connections Help on the Pocket
PC and ActiveSync Help on the desktop computer.
• Ensure the Pocket PC is turned on.
• If a modem or Ethernet card is inserted into your Pocket PC, remove it.
• Ensure that you do not have any other active connections. Tap
and then Today. Tap or
at the bottom of the screen and then Disconnect.
• Ensure the cable is securely plugged into the COM port or USB port on your desktop computer.
Use the cable that came with the Pocket PC without any extra cables or extenders attached.
• Plug the other end of the cable securely into the correct port on your Pocket PC. If you are
using a cradle, push your Pocket PC securely into the cradle.