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Appendix: Troubleshooting
Reset the Pocket PC and clear memory
To reset the Pocket PC
If your Pocket PC responds slowly, stops responding as expected, or “freezes,” try resetting it. A
reset causes the Pocket PC to restart and re-adjust memory allocation. Unsaved data in open
windows may be lost.
• Use the stylus to press and hold the Reset button for about two seconds.
To clear memory
If you forget your Pocket PC password or want to clear all data from your Pocket PC and return it
to the factory settings, clear memory.
Warning: Clearing memory deletes all data and restores the Pocket PC to its default settings.
Programs installed at the factory remain, while data you have created and programs you have
installed are erased.
1. Turn the Pocket PC on.
2. Press and hold the Power button, and use the stylus to press and hold the Reset button for
about two seconds.
3. If a message appears on the screen, confirm that you want to clear memory.
-or-
Remove the main and backup batteries, wait 5 minutes, and then reinsert them.
Use ActiveSync to keep a backup of your Pocket PC data so that if you need to clear
memory, you can restore the data on your Pocket PC. For more information, see
ActiveSync Help.
Batteries lose power
When batteries are low, you will see a battery icon in the navigation bar. Replace or recharge low
batteries as soon as possible. When main battery is discharged, your data will be preserved by the
backup battery. If the backup battery is low, you run the risk of losing the data on your Pocket PC.
You want your Pocket PC battery charge to last as long as possible, especially when you’re on the
road. Under normal conditions, you can get many hours of use from a single set of batteries or
from a full charge. Here are a few tips to help you get the most from them.
Use external power whenever possible
Use the AC adapter to plug your Pocket PC into external power whenever possible, especially
when:
• Establishing a remote connection (some modems use a lot of power).
• Using the backlight feature of your Pocket PC display.
• Connecting to a desktop computer.
• Letting the notification light flash for extended periods.