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Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits, your
insurance company may initially
value the repair using aftermarket
parts. Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your vehicle
is leased you may be obligated to
have the vehicle repaired with
Genuine GM parts, even if your
insurance coverage does not pay the
full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA), in addition to notifying
Saturn Corporation.
If NHTSA receives similar
complaints, it could open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it could order a recall
and remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your retailer or Saturn
Corporation.
To contact NHTSA, call the
Vehicle Safety Hotline
toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
Safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other
information about motor vehicle
safety from Safercar.gov.
7-14 Customer Assistance Information