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OnStar Virtual Advisor
OnStar Virtual Advisor is a feature of
OnStar Hands-Free Calling that uses
minutes to access location-based
weather, local traffic reports, and
stock quotes. Press the phone button
and give a few simple voice
commands to browse through the
various topics. See the OnStar
Owner’s Guide for more information.
This feature is only available in the
continental U.S.
OnStar Steering Wheel
Controls
This vehicle may have a Talk/Mute
button that can be used to
interact with OnStar Hands-Free
Calling. See Audio Steering Wheel
Controls on page 3-125 for more
information.
On some vehicles, the mute button
can be used to dial numbers into
voice mail systems, or to dial phone
extensions. See the OnStar Owner’s
Guide for more information.
How OnStar Service Works
The OnStar system can record and
transmit vehicle information. This
information is automatically sent to
an OnStar Call Center when the
OnStar button is pressed, the
emergency button is pressed, or if
the airbags or AACN system deploy.
This information usually includes the
vehicle’s GPS location and, in the
event of a crash, additional
information regarding the crash that
the vehicle was involved in (e.g. the
direction from which the vehicle was
hit). When the Virtual Advisor feature
of OnStar Hands-Free Calling is
used, the vehicle also sends OnStar
the vehicle’s GPS location so they
can provide services where it is
located.
OnStar service cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. OnStar service also
cannot work unless the vehicle is in
a place where the wireless service
provider OnStar has hired for that
area has coverage, network capacity
and reception when the service is
needed, and technology that is
compatible with the OnStar service.
Not all services are available
everywhere, particularly in remote or
enclosed areas, or at all times.
Location information about
the vehicle is only available if the
GPS satellite signals are
unobstructed and available.
The vehicle must have a working
electrical system, including adequate
battery power, for the OnStar
equipment to operate. There are
other problems OnStar cannot
control that may prevent OnStar from
providing OnStar service at any
particular time or place. Some
examples are damage to important
parts of the vehicle in a crash, hills,
tall buildings, tunnels, weather or
wireless phone network congestion.
2-44 Features and Controls