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• If you need roadside assistance,
call GM Roadside Assistance.
See Roadside Assistance
Program on page 7-6 for more
information.
• If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card from
the tow truck operator or write
down the driver’s name, the
service’s name, and the phone
number.
• Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
• Gather the important information
you will need from the other
driver. Things like name, address,
phone number, driver’s license
number, vehicle license plate,
vehicle make, model and model
year, Vehicle Identification
Number (VIN), insurance
company and policy number, and
a general description of the
damage to the other vehicle.
• If possible, call your insurance
company from the scene of the
crash. They will walk you through
the information they will need.
If they ask for a police report,
phone or go to the police
department headquarters the next
day and you can get a copy of the
report for a nominal fee. In some
states/provinces with “no fault”
insurance laws, a report may not
be necessary. This is especially
true if there are no injuries and
both vehicles are driveable.
• Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision repair
facility to fix the damage, make
sure you are comfortable with
them. Remember, you will have to
feel comfortable with their work
for a long time.
• Once you have an estimate, read
it carefully and make sure you
understand what work will be
performed on your vehicle. If you
have a question, ask for an
explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility of
choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required replacement
collision parts be original equipment
parts, either new Genuine GM parts
or recycled original GM parts.
Remember, recycled parts will not
be covered by your GM vehicle
warranty.
Customer Assistance Information 7-13