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Insurance pays the bill for the
repair, but you must live with
the repair. Depending on your policy
limits, your insurance company
may initially value the repair using
aftermarket parts. Discuss this
with your repair professional,
and insist on Genuine GM parts.
Remember if your vehicle is leased
you may be obligated to have
the vehicle repaired with Genuine
GM parts, even if your insurance
coverage does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company’s collision
policy repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as cost stays within reasonable
limits.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA), in addition to notifying
Saturn Corporation.
If NHTSA receives similar
complaints, it could open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it could order a
recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
retailer or Saturn Corporation.
To contact NHTSA, call the
Vehicle Safety Hotline toll-free
at 1-888-327-4236 (TTY:
1-800-424-9153); go to
safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other
information about motor
vehicle safety from
safercar.gov.
Customer Information 11-13