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Towing and Road Service
Exclusions
Specifically excluded from Roadside
Assistance coverage are towing
or services for vehicles operated on
a non-public roadway or highway,
fines, impound towing caused
by a violation of local, Municipal,
State, Provincial or Federal law, and
mounting, dismounting or changing
of snow tires, chains, or other
traction devices.
Roadside Assistance is not part
of or included in the coverage
provided by the New Vehicle Limited
Warranty. Saturn and General
Motors of Canada Limited reserve
the right to make any changes or
discontinue the Roadside Assistance
program at any time without
notification.
Scheduling Service
Appointments
When your vehicle requires warranty
service, contact your dealer/retailer
and request an appointment. By
scheduling a service appointment
and advising your service consultant
of your transportation needs, your
dealer/retailer can help minimize
your inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety-related. If it is, please call your
dealership/retailer, let them know
this, and ask for instructions.
If the dealer/retailer requests you to
bring the vehicle for service, you
are urged to do so as early in
the work day as possible to allow
for the same day repair.
Courtesy Transportation
To enhance your ownership
experience, we and our participating
retailers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the Bumper
to Bumper (Base Warranty Coverage
period in Canada) and extended
powertrain warranty in both the U.S.
and Canada.
Several courtesy transportation
options are available to assist
in reducing your inconvenience
when warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
11-8 Customer Information