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Destination Download allows you access to a
database of over 10 million points of interest
(POIs) that can be downloaded to your
vehicle’s navigation system. If you know the
destination, the address can be downloaded,
or can be provided with points of interests
near your location.
The Response Center can transmit
destination data to the COMAND system
during the connection with the Roadside
Assistance or Customer Assistance Center.
The transmitted data can contain address
details for a Mercedes-Benz Center or POIs.
Route guidance
You will be prompted to confirm that route
guidance to the entered address is to be
started.
X
Select Yes using button ( or & on
the COMAND system.
X
Press button C on the COMAND system
to confirm.
The system calculates the route and
subsequently starts the route guidance to the
defined address.
i
If you select No, you can save the address
to your address book.
i
The Destination Download feature is
available if the relevant mobile phone
network is available and data connection is
possible.
Remote door unlock
In case you have locked your vehicle
unintentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not available:
X
Contact the Response Center at
1-800-756-9018 (in the USA) or
1-888-923-8367 (in Canada).
You will be asked to provide your password.
X
Then return to your vehicle at the time
arranged with the Response Center and
pull the tailgate recessed handle
(Y page 90) for a minimum of 20 seconds
until the SOS button is flashing.
The message Connecting Call appears in
the multifunction display.
As an alternative, you may unlock the vehicle
via Internet in the “My Tele Aid” section of
“Owner’s Online”, using your ID and password
(USA only).
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
i
The remote door unlock feature is
available if the relevant cellular phone
network is available.
The SOS button will flash and the message
Call Connected will appear in the
multifunction display to indicate receipt of
the door unlock command.
Once the vehicle is unlocked, a Response
Center specialist will attempt to establish
voice contact with the vehicle occupants.
If the tailgate recessed handle was pulled
for more than 20 seconds before door
unlock authorization was received by the
Response Center, you must wait
15 minutes before pulling the tailgate
recessed handle again.
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
X
Report the incident to the police.
The police will issue a numbered incident
report.
X
Pass this number on to the Response
Center along with your password.
The Response Center will then attempt to
covertly contact the vehicle’s Tele Aid
system. Once the vehicle is located, the
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