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Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at mbusa.com (USA only).
The “My Tele Aid” section will give you access
to account information, remote door unlock
and more.
The Tele Aid system is available if
R
it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time.
R
vehicle battery power is available
R
the relevant cellular phone network and
GPS signals are available and pass the
information on to the Response Center.
i
Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Response
Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R
Automatic and manual emergency
R
Roadside Assistance
R
Information
The Tele Aid system is operational providing
that the vehicle’s battery is charged, properly
connected, not damaged, and cellular and
GPS coverage is available. The Tele Aid
system utilizes the cellular network for
communication and the GPS (Global
Positioning System) satellites for vehicle
location. If either of these signals are
unavailable, the Tele Aid system may not
function and if this occurs, assistance must
be summoned by other means.
To adjust the speaker volume during a Tele
Aid call do the following:
X
Press button æ or ç on the
multifunction steering wheel.
or
X
Use the adjustment button on your
COMAND system.
System self-test
The system performs a self-test after you
have switched on the ignition.
G
Warning!
If the indicator lamps in the SOS button, in
the Roadside Assistance button p and/
or in the Information button ¡ do not
come on during the system self-test, or if
any of these indicators remain illuminated
constantly in red and/or the message Tele
Aid Inoperative is displayed in the
multifunction display after the system self-
test, a malfunction in the system has been
detected.
If a malfunction is indicated as outlined
above, the system may not operate as
expected. In case of an emergency, help
will have to be summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Response Center at 1-800-756-9018 (in
the USA) or 1-888-923-8367 (in Canada) as
soon as possible.
Emergency calls
!
In order to activate the Tele Aid system, a
subscriber agreement must be completed.
Controls in detail