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Controls in detail
Useful features
Remote door unlock
In case you have locked your vehicle unin-
tentionally (e.g. SmartKey inside vehicle),
and the reserve SmartKey is not handy:
̈ Contact the Mercedes-Benz Response
Center at 1-800-756-9018 (in the USA)
or 1-888-923-8367 (in Canada).
You will be asked to provide your pass-
word which you provided when you
completed the subscriber agreement.
̈ Then return to your vehicle and pull the
trunk recessed handle for a minimum
of 20 seconds until the SOS button is
flashing.
The message
Call connected
appears
in the multifunction display.
As an alternative, you may unlock the vehi-
cle via Internet using the ID and password
sent to you shortly after the completion of
your acquaintance call.
The Response Center will then unlock your
vehicle with the remote door unlocking
feature.
Stolen Vehicle Recovery services
In the event your vehicle was stolen:
̈ Report the incident to the police.
The police will issue a numbered
incident report.
̈ Pass this number on to the
Mercedes-Benz Response Center along
with your password issued to you when
you subscribed to the service.
The Response Center will then attempt
to covertly contact the vehicle’s Tele
Aid system. Once the vehicle is locat-
ed, the Response Center will contact
the local law enforcement and you. The
vehicle’s location will only be provided
to law enforcement.
i
The remote door unlock feature is available
if the relevant cellular phone network is avail-
able.
The SOS button will flash and the message
Call
connected
will appear in the multifunction dis-
play to indicate receipt of the door unlock com-
mand.
Once the vehicle is unlocked, a Response Center
specialist will attempt to establish voice contact
with the vehicle occupants.
If the trunk recessed handle was pulled for more
than 20 seconds before door unlock authoriza-
tion was received by the Response Center, you
must wait 15 minutes before pulling the trunk re-
cessed handle again.
i
If the anti-theft alarm or the tow-away alarm
stays on for more than 30 seconds, a call to the
Response Center is initiated automatically by the
Tele Aid system provided Tele Aid service was
subscribed to and properly activated, and that
necessary cellular service and GPS coverage are
available. See anti-theft alarm system
(
୴ page 96) and tow away alarm (୴ page 98).