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12-12 Customer Information
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty
repairs, and public transportation is
used instead of the dealer's shuttle
service, the expense must be
supported by original receipts and
can only be up to the maximum
amount allowed by GM for shuttle
service. In addition, for U.S.
customers, should you arrange
transportation through a friend or
relative, limited reimbursement for
reasonable fuel expenses may be
available. Claim amounts should
reflect actual costs and be
supported by original receipts. See
your dealer for information regarding
the allowance amounts for
reimbursement of fuel or other
transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if your vehicle is
kept for a warranty repair. If you
obtain a rental vehicle on your own,
please see your dealer for the
maximum number of days allowed
and the allowance per rental day.
Rental reimbursement must be
supported by original receipts. This
requires that you sign and complete
a rental agreement and meet state,
local, and rental vehicle provider
requirements. Requirements vary
and may include minimum age
requirements, insurance coverage,
credit card, etc. You are responsible
for fuel usage charges and may also
be responsible for taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair.
It may not be possible to provide a
like-vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information
about availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the
right to unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.