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Customer Information 12-7
.
Emergency Tow From a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.
Flat Tire Change: Service is
provided to change a flat tire
with spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is your responsibility for the
repair or replacement of the tire
if it is not covered by the
warranty.
.
Battery Jump Start: Service is
provided to jump start a dead
battery.
.
Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks for
delivery.
.
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 year/
100,000 miles (160 000 km)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Cadillac Technician Roadside
Service (U.S. only)
Cadillac's exceptional Roadside
Service is more than an auto club or
towing service. It provides every
Cadillac owner in the United States
with the advantage of contacting a
Cadillac advisor and, where
available, a Cadillac trained dealer
technician who can provide on-site
service.
A dealer technician will travel to
your location within a 30 mile radius
of a participating Cadillac
dealership. If beyond this radius, we
will arrange to have your car towed
to the nearest Cadillac dealership.
Each technician travels with a
specially equipped service vehicle
complete with the necessary
Cadillac parts and tools required to
handle most roadside repairs.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
.
Legal fines.
.
Mounting, dismounting or
changing of snow tires, chains,
or other traction devices.
.
Towing or services for vehicles
driven on a non-public road or
highway.