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Customer Information 12-9
Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Cadillac and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Cadillac and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or the
same type of claim is made many
times.
Cadillac Owner Privileges™
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.
Lock‐Out Service: Service is
provided to unlock the vehicle if
you are locked out. A remote
unlock may be available if you
have OnStar
®
. For security
reasons, the driver must present
identification before this service
is given.
.
Emergency Tow From a Public
Road or Highway: Tow to the
nearest Cadillac dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.
.
Flat Tire Change: Service is
provided to change a flat tire
with spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated.
It is your responsibility for the
repair or replacement of the tire
if it is not covered by the
warranty.
.
Battery Jump Start: Service is
provided to jump start a dead
battery.
.
Trip Routing Service: Detailed
maps of North America are
provided when requested either
with the most direct route or the
most scenic route. Additional
travel information is also
available. Allow three weeks for
delivery.
.
Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 year/
100,000 miles (160 000 km)
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.