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Cadillac Technician Roadside
Service (U.S. only)
Cadillac’s exceptional Roadside Service is more than
an auto club or towing service. It provides every Cadillac
owner in the United States with the advantage of
contacting a Cadillac advisor and, where available,
a Cadillac trained dealer technician who can provide
on-site service.
A dealer technician will travel to your location within a
30 mile radius of a participating Cadillac dealership.
If beyond this radius, we will arrange to have your
car towed to the nearest Cadillac dealership. Each
technician travels with a specially equipped service
vehicle complete with the necessary Cadillac parts
and tools required to handle most roadside repairs.
Services Not Included in Roadside
Assistance
• Impound towing caused by violation of any laws.
• Legal fines.
• Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
• Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian
Purchased Vehicles
• Fuel delivery: Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be restricted.
Propane and other fuels are not provided through
this service.
• Lock-Out Service: Vehicle registration is required.
• Trip Routing Service: Limit of six requests per year.
• Trip Interruption Benefits and Assistance:
Pre-authorization, original detailed receipts, and
a copy of the repair orders are required. Once
authorization has been received, the Roadside
Assistance advisor will help you make arrangements
and explain how to receive payment.
• Alternative Service: If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
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