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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Cadillac. Normally, any concerns with the
sales transaction or the operation of the vehicle will be
resolved by the dealer’s sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your concern
has not been resolved to your satisfaction, the following
steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed with the sales, service or parts manager,
contact the owner of the dealership or the general
manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
United States, call the Cadillac Customer Assistance
Center, 24 hours a day, at 1-800-458-8006. In Canada,
call the Canadian Cadillac Customer Communication
Centre at 1-888-446-2000.
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
• Vehicle Identification Number (VIN). This is
available from the vehicle registration or title,
or the plate at the top left of the instrument panel
and visible through the windshield.
• Dealership name and location.
• Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concern
will likely be resolved at a dealer’s facility. That is why we
suggest following Step One first.
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