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CoPilot Technical Support
After registering your software (see p.42), you’re entitled to technical
support and discounts on new versions of CoPilot. Check out ALK’s
web site for technical support documentation and posted answers to
common questions. If the web site does not provide an answer to
your question, technical support for registered users is available during
standard business hours (9:00 am - 5:00 pm Monday-Friday). You should
be at your computer and have your Installation Product Key available
when you contact us (this Product Key can be found on the front or
back cover of the printed Quick Start Guide that came with the product
or on the supplied Product Key card).
Please be sure to reach us using the contact information for your region
shown below. We are sorry, but our support staff in ALK’s regional
offi ces cannot respond to requests for assistance outside the areas they
serve.
North America - Web: www.alk.com, E-mail: cpsupport@alk.com,
Fax: 609-252-8166, Phone: 888-872-8768
Europe - Web: www.alk.eu.com, E-mail: uksupport@alk.eu.com,
Postal: Suite 8, 4 Bloomsbury Square, London WC1A 2RP, UK
Phone: +44 (0)207 404 4222
Australia - Web: www.travroute.com.au/support.html,
E-mail: support@travroute.com.au, Phone: 03-9855-1498
Adding a Data Region
If you have purchased an additional data region after your initial
purchase of CoPilot, you will need to modify the original (“Base”)
installation and activate the new region.
IMPORTANT: You can only use your Expansion Product Key AFTER
you have installed and activated CoPilot with a Product Key for the Base
product. If you have not yet installed CoPilot, please do so fi rst and then
follow the instructions below.
ON YOUR DESKTOP/LAPTOP:
1. Insert your CoPilot Install Disc into your CD-ROM drive.
2. Select Modify and click Next when the InstallShield Wizard appears.
3. Enter your Expansion Product Key when prompted to enter a
Product Key.
4. Follow the on-screen instructions for installing to your desktop and
Smartphone.
Licence Upgrade
The CoPilot desktop software you purchased contains street-level maps
for Europe or the United States. Licences are available for the following
European and North American regions:
(1) Major region - Detailed street-level maps for any of the following
regions: Alps Ski Region, Benelux (Belgium, Canada, the Netherlands,
and Luxembourg), Canada, France, Germany, Italy, Pyrenees,
Scandinavia, and the United Kingdom.
(2) Pan-Europe - Complete street-level maps for all of Europe
(3) United States - Complete street-level maps for the entire U.S.
If you purchased CoPilot with a single region licence and later want to
use street maps from other regions, you will need to purchase an upgrade
licence from your dealer. After purchasing a CoPilot region, you will need
to go through the activation process.