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Insurance pays the bill for the
repair, but you must live with the
repair. Depending on your
policy limits, your insurance
company may initially value the
repair using aftermarket parts.
Discuss this with your repair
professional, and insist on Genuine
GM parts. Remember if your
vehicle is leased you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party’s insurance
company is paying for the repairs,
you are not obligated to accept
a repair valuation based on
that insurance company’s collision
policy repair limits, as you have
no contractual limits with that
company. In such cases, you can
have control of the repair and
parts choices as long as cost stays
within reasonable limits.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could
cause a crash or could cause
injury or death, you should
immediately inform the National
Highway Traffic Safety
Administration (NHTSA), in
addition to notifying Saturn
Corporation.
If NHTSA receives similar
complaints, it could open an
investigation, and if it finds that
a safety defect exists in a
group of vehicles, it could order
a recall and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you,
your retailer or Saturn
Corporation.
To contact NHTSA, call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY:
1-800-424-9153); go to
Safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other
information about motor vehicle
safety from Safercar.gov.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that your vehicle has
a safety defect, notify Transport
Canada immediately, in addition to
notifying General Motors of
Canada Limited. Call them at
1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
7-12 Customer Assistance Information