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• If you need roadside assistance,
call GM Roadside Assistance.
See Roadside Assistance
Program on page 7-5 for more
information.
• If your vehicle cannot be driven,
know where the towing service
will be taking it. Get a card
from the tow truck operator or
write down the driver’s name, the
service’s name, and the phone
number.
• Remove any valuables from your
vehicle before it is towed away.
Make sure this includes your
insurance information and
registration if you keep these
items in your vehicle.
• Gather the important information
you will need from the other
driver. Things like name,
address, phone number, driver’s
license number, vehicle license
plate, vehicle make, model
and model year, Vehicle
Identification Number (VIN),
insurance company and policy
number, and a general
description of the damage to the
other vehicle.
• If possible, call your insurance
company from the scene of
the crash. They will walk
you through the information they
will need. If they ask for a
police report, phone or go to the
police department headquarters
the next day and you can get
a copy of the report for a nominal
fee. In some states/provinces
with “no fault” insurance laws, a
report may not be necessary.
This is especially true if there are
no injuries and both vehicles
are driveable.
• Choose a reputable collision
repair facility for your vehicle.
Whether you select a dealer/
retailer or a private collision
repair facility to fix the damage,
make sure you are comfortable
with them. Remember, you
will have to feel comfortable with
their work for a long time.
• Once you have an estimate, read
it carefully and make sure you
understand what work will
be performed on your vehicle. If
you have a question, ask for
an explanation. Reputable shops
welcome this opportunity.
Managing the Vehicle Damage
Repair Process
In the event that your vehicle
requires damage repairs, GM
recommends that you take an active
role in its repair. If you have a
pre-determined repair facility
of choice, take your vehicle there, or
have it towed there. Specify to the
facility that any required
replacement collision parts be
original equipment parts, either new
Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered
by your GM vehicle warranty.
Customer Assistance Information 7-11