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• Model, year, color, and license
plate number of the vehicle
• Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
• Description of the problem
Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Saturn and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.
Saturn and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided
• Emergency Fuel Delivery:
Delivery of enough fuel for
the vehicle to get to the nearest
service station.
• Lock-Out Service: Service is
provided to unlock the vehicle
if you are locked out. A remote
unlock may be available if
you have OnStar
®
. For security
reasons, the driver must
present identification before this
service is given.
• Emergency Tow From a Public
Road or Highway: Tow to the
nearest Saturn retailer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also
given when the vehicle is stuck
in sand, mud, or snow.
• Flat Tire Change: Service is
provided to change a flat tire
with the spare tire. The spare tire,
if equipped, must be in good
condition and properly inflated. It
is the owner’s responsibility
for the repair or replacement of
the tire if it is not covered by
the warranty.
• Battery Jump Start: Service is
provided to jump start a dead
battery.
• Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the 5 years/
100,000 miles (160 000 km)
Powertrain warranty period. Items
considered are hotel, meals, and
rental car.
Services Not Included in
Roadside Assistance
•
Impound towing caused by
violation of any laws.
• Legal fines.
7-6 Customer Assistance Information