Filter
Top Products
SECTION SEVEN: Troubleshooting and servicing the 957 system
957 INSTALLATION MANUAL, Revision C1 Page 61
For dealers
Once Northstar has posted an addendum to its website, you
can call the Northstar Sales Department to order the
corresponding software update, or download the update from
the Dealer Express area of the website.
For operators
957 end users should contact their respective dealer for
software updates. Northstar does not recommend that
operators install software updates. If an update is installed
incorrectly by mistake, you could lose data and the 957 may
not function correctly. Software updates aren’t covered by the
Northstar warranty.
Servicing the 957
system
957 repairs are performed only by authorized Northstar dealers
or at the Northstar factory. Service includes a complete
hardware and software check-out.
For a system under warranty, shipping charges to the factory
are the only cost for factory repair. The repaired 957 will be
returned via prepaid economy ground freight (units returned
overseas are chargeable).
The 957 and any accessories returned for warranty repair that
are determined to be without fault are subject to a handling
charge.
NOTE:
For 957’s that are still under warranty, field repairs are not
authorized and will void the warranty! Please contact the
Northstar Customer Service Department if you need
clarification, or need assistance with having repairs done.