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SECTION SEVEN: Troubleshooting and servicing the 957 system
957 INSTALLATION MANUAL, Revision C1 Page 59
Getting technical
support
Contacting Northstar
After you’ve followed the instructions in this manual, if you
need technical assistance or have any other service-related
questions, you can contact the Northstar Service Department.
Please be as complete and accurate as possible when describing
the problem so that a service technician can research the
problem and provide the quickest response. You can reach
Northstar’s Service Department by email, fax, U.S. mail, or
phone as described in Table 13 below.
Northstar’s Service Department is available between 9:00 AM
and 5:00 PM Eastern Time, Monday through Friday, excluding
major holidays.
If you want to buy parts, or would like to request brochures or
have product questions, contact the Northstar Sales
Department, as described in the table below.
NOTE:
Please have the 957’s serial number — available
on the back of the unit or on the
OPTIONS/
SERVICE INFO
screen — ready before contacting
Northstar’s Service Department.
Table 13: Contacting Northstar
Email:
Service: service@northstarcmc.com
Sales: sales@northstarcmc.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/628-4487
U.S. mail:
30 Sudbury Road
Acton, MA 01720 USA
You can email the
Northstar Service
Department right from
Northstar’s website,
www.northstarcmc.com.
Here, you also can
access additional
technical information
under either the
Manuals
link (you can
download manuals in
PDF form) or Support
links.