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Scheduling Service Appointments
When your vehicle requires warranty service,
you should contact your dealer and request
an appointment. By scheduling a service
appointment and advising your service consultant
of your transportation needs, your dealer can
help minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this, and
ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with
minimal interruption of your daily schedule.
This includes one-way or round trip shuttle service
to a destination up to 10 miles (16 km) from the
dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires warranty repairs,
reimbursement of public transportation expenses
may be available, for up to a maximum of five days.
In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses may be available, up to a
five-day maximum. Claim amounts should reflect
actual costs and be supported by original receipts.
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