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To ensure your system is activated and
operational, please press Information
button ï to perform the acquaintance
call. Failure to complete either of these
steps may result in a system that is not
activated.
If you have any questions regarding
activation, please call the Customer
Assistance Center at
1-800-FOR-MERCedes (1-800-367-6372)
(USA only) or 1-888-923-8367 (Canada
only).
Shortly after the completion of your Tele Aid
acquaintance call, you will receive a user ID
and password in the mail. You may use this
password to access the Tele Aid section in
“Owner’s Online” at www.mbusa.com (USA
only). The “My Tele Aid” section will give you
access to account information, remote door
unlock and more.
The Tele Aid system is available if
R
it has been activated and is operational.
Activation requires a subscription for
monitoring services, connection and
cellular air time
R
vehicle battery power is available
R
the relevant cellular phone network and
GPS signals are available and pass the
information on to the Customer Assistance
Center
i
Location of the vehicle on a map is only
possible if the vehicle is able to receive
signals from the GPS satellite network and
pass the information on to the Customer
Assistance Center.
The Tele Aid system
(Telematic Alarm Identification on Demand)
The Tele Aid system consists of three types
of response:
R
Automatic and manual emergency
R
Roadside Assistance
R
Information
To adjust the speaker volume during a Tele
Aid call do the following:
X
Press button W or X on the
multifunction steering wheel.
or
X
Use the adjustment button on your
COMAND system.
Be sure to check “Owner’s Online” at
www.mbusa.com (USA only) for more
information and a description of all available
features.
System self-test
The system performs a self-test after you
have switched on the ignition.
G
Warning!
A malfunction in the system has been
detected if any or all of the following
conditions occur:
R
The indicator lamp in the SOS button does
not come on during the system self-test.
R
The indicator lamp in the Roadside
Assistance button F does not come on
during the system self-test.
R
The indicator lamp in the Information
button ï does not come on during the
system self-test.
R
The indicator lamp in the SOS button,
Roadside Assistance button F, or
Information button ï remains
illuminated constantly in red after the
system self-test.
R
The message Tele Aid Inoperative or
Tele Aid Not Activated appears in the
multifunction display after the system self-
test
If a malfunction is indicated as outlined above,
the system may not operate as expected. In
case of an emergency, help will have to be
summoned by other means.
Have the system checked at the nearest
Mercedes-Benz Center or contact the
Customer Assistance Center at
Useful features
175
Controls in detail
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