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Troubleshooting
Error Message Cause Solution
Error 07–67 The unit is not operating correctly
due to some reason or other.
Push the unit’s Reset button. If the “Error
07−67” message does not disappear, see your
nearest Kenwood dealer.
No Device (USB
device)
The USB device is selected as a
source although no USB device is
connected.
Change the source to any source other than
USB/iPod. Connect a USB device, and change
the source to USB again.
Disconnected
(iPod, Bluetooth
audio player)
The iPod/Bluetooth audio player
is selected as a source although
no iPod/Bluetooth audio player is
connected.
Change the source to any source other than
iPod/Bluetooth. Connect an iPod/Bluetooth
audio player, and change the source to iPod/
Bluetooth again.
No Media file The connected USB device contains
no playable audio file. Media was
played that doesn’t have data
recorded that the unit can play.
See Playable Media and Files (P.158) and
try another USB device.
USB Device
Error!!
The connected USB device is rated
a current capacity higher than the
allowable limit.
Check the USB device. Some trouble may have
occurred to the connected USB device.
Change the source to any source other than
USB. Remove the USB device.
Authorization
Error
Connection to the iPod has failed.
• Remove the iPod and then reconnect it.
• The unit does not support the iPod.
See Connectable iPod/iPhone (P.160).
Update your
iPod
The iPod’s software is an older
version which the unit can not
support.
The unit may not support the connected iPod
model.
Confirm that the software for the iPod is the
latest version.
See Connectable iPod/iPhone (P.160).
Navigation
Error. Please
turn on power
again later.
The communication error has
occurred due to severely cold
temperature.
Turn on power again after warming your car
interior.
Network is
disconnected
Not connected to Wi-Fi. Connect to Wi-Fi.
Your Dropbox
and Kenwood
accounts are
not linked.
Dropbox account information is not
registered to the logged in Owner
or User account.
Log in Route Collector site and register the
Dropbox account