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Troubleshooting
Problem Reason Solution
The sound skips when an audio
file is being played.
The disc is scratched
or dirty.
Clean the disc.
See Precautions on handling discs
(P.4).
The recording
condition is bad.
Record the file again or use another disc.
Video or audio is interrupted on
Streaming Video and AUPEO!
The communication
environment is not
stable.
Video or audio may be interrupted
depending on the communication
environment and this unit’s operation
condition.
Video or audio
is playing in the
background.
Ñ
Other
Problem Reason Solution
The Touch Sensor Tone doesn’t
sound.
The preout jack is being
used.
The Touch Sensor Tone cannot be output
from the preout jack.
Error Messages
When you fail to operate the unit correctly, the cause of the failure appears as the message on
the screen.
Error Message Cause Solution
Protect Protective circuit has been activated
because a speaker cord has shorted
or it has come in contact with the
car chassis.
Wire or insulate the speaker cord as
appropriate and then press the <Reset>
button (P.157).
Hot Error When the internal temperature of
this unit rises to 60°C or more, the
protection circuit is activated and
you may not be able to operate
the unit.
Use the unit again after reducing the
temperature of the unit.
Mecha Error The disc player is malfunctioning. Eject the disc and try inserting it again. Contact
the Kenwood dealer if this indicator continues
blinking or the disc cannot be ejected.
Disc Error An unplayable disc is inserted.
Change the disc.
See Playable Media and Files (P.158).
Read Error The disc is quite dirty.
Clean the disc.
See Precautions on handling discs (P.4).
Disc is upside down. Load the disc with the labeled side up.
Region Code
Error
The disc you wanted to play has a
region code that cannot be played
with this unit.
See Region Codes in the World (P.163) or
try another disc.
Parental Level
Error
The disc you wanted to play has a
higher level than the parental level
you set.
Set the parental level.
See Parental level (P.67).