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StreetPilot 2820 Owner’s Manual 51
APPENDIX
USB Interface Troubleshooting
Problem/Question Solution/Answer
How do I know my StreetPilot is in
USB Mass Storage Mode?
When your StreetPilot is in USB Mass Storage Mode, a picture of a StreetPilot connected to a
computer is shown. Also, your computer should show a new Removable Disk Drive listed in My
Computer.
My computer never senses that
the StreetPilot is connected.
1. Unplug the USB cable from your computer.
2. Load the USB drivers to your computer. See
page 22.
3. Plug the USB cable into your computer. Select USB Mass Storage.
I cannot find any
drives named
“GARMIN” in my list of drives.
Try the solution listed above.
If you have several network drives mapped on your computer, Windows may have trouble
assigning drive letters to your StreetPilot drives. Follow the steps on the next page to assign your
drive letters.
A message saying “Unsafe
Removal of Device” appears when
I unplug the USB cable.
When you are ready to disconnect your StreetPilot from your computer, double-click the
Unplug
or Eject icon in your system tray. Select “USB Mass Storage Device” and click Stop. Select
the StreetPilot drives and click OK. You can disconnect your StreetPilot from your computer now.