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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer/retailer and to Chevrolet. Normally,
any concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s/retailer’s sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If
your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member
of dealership/retailer management. Normally,
concerns can be quickly resolved at that level. If
the matter has already been reviewed with
the sales, service, or parts manager, contact the
owner of the dealership/retailer or the general
manager.
STEP TWO: If after contacting a member of
dealership/retailer management, it appears your
concern cannot be resolved by the
dealership/retailer without further help, in the U.S.,
contact the Chevrolet Customer Assistance
Center by calling 1-800-222-1020. In Canada,
contact General Motors of Canada Customer
Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
• Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
• Dealership/retailer name and location.
• Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a
dealer’s/retailer’s facility. That is why we suggest
you follow Step One first if you have a concern.
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