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Customer Assistance Information
GM Participation
in
Alternative Resolution
Program*
(CONT.)
BBB
AUTO LINE
-
We prefer you utilize the Customer
Satisfaction Procedure before you resort
to AUTO
LINE,
but you may contact the
BBB
at any time. The
BBB
will attempt
to resolve the complaint serving as an
intermediary between you and Chevrolet.
If this mediation
is
unsuccessful, an
informal hearing will be scheduled where
eligible customers may present their case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may accept or reject. If you accept
the decision, GM will be bound by that
decision. The entire dispute resolution
procedure should ordinarily take about
forty days from the time you file a claim
until a decision is made.
Some state laws may require you to use
this program before filing a claim with a
state-run arbitration program or in the
courts. For further information, contact
the
BBB
at 1-800-955-5
100
or the
Chevrolet Customer Assistance Center at
1-800-222- 1020.
.
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rn
REPORTING SAFETY
DEFECTS'TO THE
UNITED STATES
GOVERNMENT
If you believe that your vehicle has a
defect which could cause a crash or could
cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it
may open an investigation, and
if
it finds
that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot
become involved in individual problems
between you, your dealer, or General
Motors.
To
contact NHTSA, you may either call
.he Auto Safety Hotline toll-free at
1-800-424-9393 (or 366-0123 in the
Washington,
D.C.
area) or write to:
NHTSA,
U.S.
Department of Transportation
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from the
Hotline.
rn
REPORTING SAFETY
DEFECTS TO THE
CANADIAN
GOVERNMENT
[f you live in Canada, and you believe
that your vehicle has a safety defect, you
should immediately notify Transport
Canada,
in
addition to notifying General
Motors of Canada Limited.
You
may
write to:
Transport Canada
Box
8880
Ottawa, Ontario K1G 352