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Section 9 Customer Assistance Information
Customer Assistance and Information .... . . . . . . . 9-2
Customer Satisfaction Procedure .... . . . . . . . . . . . 9-2
Online Owner Center ........ ....... ......... .... 9-5
Customer Assistance for
Text Telephone (TTY) Users .... . . . .. . . .. . . . .. 9-6
Customer Assistance Offices ..... . . . . . . . . .. . . .. 9-6
GM Mobility Reimbursement Program ....... .... 9-7
Roadside Service ...... ... ... .. ... .. ... ... ... .. . 9-8
Scheduling Service Appointments .... . . . . . . . . . 9-11
Courtesy Transportation Program .... .. . .. . .. . . 9-11
Collision Damage Repair .... .. . . . .. . . . .. . . . .. . 9-13
Reporting Safety Defects .... .. . . . .. . . . .. . .. . . . .. 9-16
Reporting Safety Defects to the
United States Government ..... ... .. ... .. .. . 9-16
Reporting Safety Defects to the
Canadian Government ............ ......... .. 9-16
Reporting Safety Defects to General Motors ... 9-17
Service Publications Ordering Information .... . 9-17
Vehicle Data Recording and Privacy ...... ... .... 9-18
Event Data Recorders ..... .. .. .. .. .. .. .. .. .. .. 9-19
OnStar
®
..... ... .. .. .. ... .. .. ... .. .. .. ... .. ... . 9-20
Navigation System .......... ...... ......... .... 9-20
Radio Frequency Identification (RFID) .... . . . . . 9-20
Radio Frequency Statement ..... . .. . .. . .. . .. . . 9-20
9-1